Shipping Policy

This Shipping Policy applies to orders placed through leonovalabs.com.

Shipping Area

We currently ship to valid addresses within all 50 United States.

We do not currently offer international shipping or shipping to U.S. territories unless an eligible delivery option is displayed during checkout.

Free Shipping

Standard shipping is free for eligible U.S. orders.

The shipping option displayed during checkout is based on the order and delivery address.

Order Processing

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Processing time is separate from transit time.

Estimated Transit Time

After an order ships, estimated transit time is:

United States: 3–5 business days

The total estimated time from order placement to delivery is generally 4–8 business days.

Delivery times are estimates, not guarantees. Carrier delays, severe weather, holidays, emergencies, high order volumes, and other events outside our reasonable control may affect delivery.

Tracking Information

When tracking is available, a shipping confirmation containing tracking information will be sent to the email address provided during checkout.

Tracking information may require additional time to update after the shipping label is created.

Shipping Carriers

We may select an appropriate carrier based on destination, package size, service availability, and operational requirements.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact leonovalabs@leonovalabs.com immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment begins.

Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address.

Lost, Delayed, or Damaged Packages

If tracking shows an unusual delay, delivery problem, or damage, contact us with your order number.

We may ask you to confirm the shipping address, check with household members or neighbors, contact the carrier, or provide photographs of the product and packaging.

We will review the circumstances and provide assistance consistent with applicable law and carrier procedures.

Multiple Shipments

Products in the same order may occasionally arrive in separate packages. When available, tracking information will be provided for each shipment.

Contact

LEON 89SB LABS LLC
Email: leonovalabs@leonovalabs.com
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
Typical response time: 1–2 business days