FAQ

Frequently Asked Questions

Where does leonovalabs ship?

We ship to valid addresses within all 50 United States. International shipping and shipping to U.S. territories are not currently offered unless an eligible option appears during checkout.

How much does shipping cost?

We provide free standard shipping on eligible U.S. orders.

How long does delivery take?

Orders are normally processed within 1–3 business days. Transit time after shipment is generally 3–5 business days.

The total estimated time from order placement to delivery is approximately 4–8 business days.

How can I track my order?

When tracking is available, we will send a shipping confirmation email containing tracking information.

Can I change or cancel an order?

Once an order has been processed or shipped, it cannot be cancelled.

What is the return period?

Eligible products may be returned within 30 calendar days after delivery.

Products must be unused, in their original condition, and returned with their original packaging, accessories, manuals, and included components.

Who pays for return shipping?

For returns unrelated to a defect, shipping damage, or fulfillment error, the customer is responsible for return shipping.

If a product is defective, damaged during shipping, or incorrect, leonovalabs will cover reasonable return shipping costs or provide another appropriate resolution.

Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

How long does a refund take?

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your card issuer.

Do your products include a warranty?

Eligible leonovalabs products include a 12-month limited warranty covering verified defects in materials or workmanship under normal use.

The warranty does not cover accidents, misuse, unauthorized modifications, normal wear, liquid damage, improper installation, or incompatible equipment.

What payment methods do you accept?

We accept Visa and Mastercard. Payments are processed securely through our authorized payment provider.

How do I confirm product compatibility?

Review the compatibility and technical specifications shown on the product page before ordering. If you are unsure, email us with the product name and information about your computer or device.