Refund policy

Return and Refund Policy

At leonovalabs, we want you to be satisfied with your purchase. This policy explains the conditions for returns, exchanges, refunds, order cancellations, and product warranty claims.

30-Day Return Period

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, the product must be:

  • Unused and in its original condition

  • Free from damage, modification, or signs of misuse

  • Returned with its original packaging, accessories, manuals, cables, and included components

  • Accompanied by valid proof of purchase

We reserve the right to decline a return that does not meet these requirements.

Requesting a Return

Before returning a product, contact us at leonovalabs@leonovalabs.com and provide:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs or video when the product is damaged, defective, or incorrect

Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

LEON 89SB LABS LLC
1111 N DIXIE AVE
ELIZABETHTOWN, KY 42701
United States

Please do not send a product back until you have received return instructions from us.

Return Shipping Costs

For returns unrelated to a product defect, shipping damage, or fulfillment error, the customer is responsible for return shipping costs.

If you receive a defective, damaged, or incorrect product, leonovalabs will cover the reasonable return shipping cost or provide another appropriate resolution.

Original shipping charges, if any, are non-refundable unless the return results from our error.

Damaged, Defective, or Incorrect Products

Inspect your order after delivery. If the product is damaged, defective, or different from what you ordered, contact us promptly.

We may request photographs, video, packaging information, or other reasonable evidence so we can evaluate the issue. Depending on the circumstances, we may offer a replacement, exchange, repair, or refund.

Exchanges

Eligible products may be exchanged subject to product availability. Contact us before returning the original product.

If the requested replacement is unavailable, we may issue a refund to the original payment method.

Order Cancellations and Changes

Orders may be cancelled or changed before they enter the fulfillment process.

Once an order has been processed or shipped, it cannot be cancelled. You may request a return after delivery in accordance with this policy.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. We do not charge a restocking fee.

Please allow approximately 5–10 business days after refund approval for the amount to appear on your account. Processing times depend on your card issuer and are outside our control.

Non-Returnable Items

The following items are not eligible for return unless defective or required by applicable law:

  • Products damaged through misuse, accidents, neglect, unauthorized repair, or improper installation

  • Products missing original components, accessories, or packaging

  • Products returned more than 30 days after delivery

  • Gift cards, if offered

  • Customized or personalized products, if offered

  • Items marked as final sale, where permitted by law

12-Month Limited Warranty

Eligible leonovalabs products include a 12-month limited warranty beginning on the original delivery date.

The warranty covers verified defects in materials or workmanship arising during normal use. It does not cover:

  • Accidental or cosmetic damage

  • Misuse, neglect, liquid exposure, or improper storage

  • Unauthorized modification or repair

  • Normal wear and tear

  • Damage caused by incompatible equipment, incorrect voltage, or improper installation

  • Loss or theft

A warranty resolution may include repair, replacement, or refund, depending on product availability and applicable law.

Contact

For return, refund, exchange, or warranty assistance, contact:

LEON 89SB LABS LLC
Email: leonovalabs@leonovalabs.com
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
Typical response time: 1–2 business days